Casino Faq's
For your convenience, we have assembled some of the most Frequently Asked Questions (FAQs) in one place. If you don't find the answer you need, or require more specific information, please contact our support team.
General - general questions about Superior Casino:
Download / Installation - casino setup and tech information
Cashier and Security – depositing and withdrawal information
Games – casino game issues and details
General - general questions about Superior Casino
Does it cost anything to play for fun?
No, all of our games are available to download and enjoy for free. There is never any obligation to play for real money and you can play for free for as long as you want..
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Can I play in the casino for real money?
Of course! Casinos are not as much fun without the chance to win big. Information on the cashier (deposit and withdrawal) methods and policies can be found on the cashier page here.
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How old do I need to be to play?
There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 18 years of age and the legal age of majority for your jurisdiction.
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Are my winnings ever reported to a taxing authority?
No, all transactions are kept completely confidential. We do not report your winnings to any government agency.
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Are online casinos legal?
Yes, online wagering from the country we host from is perfectly legal, however, international law is complex and we do not know the specific laws that may apply to where you live. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with yours.
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Is Superior Casino a licensed and legal company?
Yes, Superior Casino is owned by a company duly registered and licensed in Curacao, NA.
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Are these casino games really fair?
All games must pass very stringent testing by engineers and must undergo extensive testing for fairness and accuracy from Rival Gaming’s Q and A department before being released to the public.
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Download / Installation - casino setup and tech information
How long will it take to download the casino?
Since our software is the fastest downloading casino package on the net, your download wait time should be very small no matter what speed your connection is. The approximate download times are as follows:
| CONNECTION SPEED |
APROXIMATE DOWNLOAD TIME |
| |
|
| 28.8 Modem |
18 minutes |
| 56K Modem |
9 minutes |
| DSL / Cable Modem / T1 |
Less than 30 seconds |
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What do I do after I have downloaded the casino?
You should see a file on your desktop named " Superior-Setup.exe". Simply double-click the file and follow the installation instructions.
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I downloaded the casino file but now I cannot find it. Where did it go?
If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search --> find files or folders". In the Search field type " Superior-Setup.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.
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How do I create an account?
Creating an account is quick and easy, simply double-click Superior Casino's icon on your desktop and then click the "new account" button. After filling out the required information, click "create", and you will be ready to log in to your new account.
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Is my account information kept private?
Yes. Your account information is protected by our software's state-of-the-art 128 encryption technology and will always be kept completely confidential.
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How can I retrieve my password if I lost it?
In order to retrieve a forgotten password you will need to contact our support department at Client Services.
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Will your software work on my Macintosh?
No, at this time our software is not compatible with the Macintosh operating system. We are hoping it will be in the near future.
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What are the minimum system requirements to play?
The minimum system requirements for our software are 1GHz processor, 128M memory, 100M disk space, and screen resolution setting of 800x600.
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Cashier and Security – depositing and withdrawal information
How do I deposit money to play for real?
For your convenience, Superior Casino offers several ways for you to initiate a transaction. After starting the software and logging into your account, click on the "cashier" button. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instruction
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Are the transactions in the casino secure?
Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.
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What currencies can I use in the casino?
All wagering is done in U.S. dollars for simplicity, however, you may make a deposit with us in any currency you like and we will be happy to credit your account in dollars at the current true bank exchange rate.
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How do I withdraw winnings from my account?
You must exit the game and enter the Cashier section of the casino's lobby. From the Cashier, you may request a withdrawal.
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How long does it take to process withdrawals?
E-cash withdrawals are processed in a couple of days! For credit card redemptions, your money is credited to an alternate payout method. For FedEx/overnight express check withdrawals, you can generally expect approval within 2-3 business days, and depending on international delivery, another 2-4 days for arrival. Our general policy is to process your redemption request the day we get it, assuming it is during normal banking hours. Wire Transfers should arrive same day.
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Games – casino game issues and details
Are there instructions for all of the games in the casino?
Detailed game play rules and complete instructions for all our games can be accessed by clicking the help button from within the game you are playing.
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Are the odds the same as at land-based casinos?
You may be surprised to learn how their payouts compare to Superior Casino. The following data was obtained from the June 1999 issue of, Casino Journal. (Although the actual payout varies depending on the denomination of the slot game, we are using the averages for this comparison.)
| State: |
SLOTS Payout: |
TABLES Payout: |
AVERAGE Payout: |
| Nevada |
94.65% |
84.81% |
90.71% |
| Colorado |
94.37% |
80.86% |
88.96% |
| Illinois |
93.97% |
82.86% |
89.52% |
| Iowa |
93.42% |
78.00% |
87.25% |
| Indiana |
93.29% |
80.29% |
88.09% |
| Connecticut |
91.91% |
N/A |
N/A |
| New Jersey |
91.63% |
83.45% |
88.36% |
| Average |
93.32% |
81.71% |
88.82% |
| |
|
|
|
| Superior Casino |
97.73% |
97.52% |
97.60% |
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Can I switch from playing for fun to playing for real?
When you've decided you and are ready to play for real, switching to real money mode is quick and easy. You can either exit and restart the software, or click on the "Switch to Real" button in the table games. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "Cashier" button on the bottom right of the lobby. Once in the cashier area, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!
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Can I change my bet after I make it?
As long as you haven't started play on that bet, you can reduce the amount of your bet or remove your bet by clicking the chips on the table.
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Can I see a record of all the games I have played?
Yes, complete records of the entire game play history for your account can be obtained by contacting customer service. Please allow a reasonable amount of time for the report to be generated and provided.
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